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Netwok Engineer Cv
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Faisal Shafiq
House # 2, Street # 02,
Akbar town, Islamabad Pakistan.
Mobile phone No: +92-333-4783493


A creative and enthusiastic person with a diverse range of IT & Administrative experience. Out going with strong and effective organizational and communication skills. Good team player and able to use own initiative to achieve company objectives. Excellent computer skills. Versatile and learns new tasks/skills quickly.

Professional Experience

“Knowledge BPO” (UK & USA Based Call Centre) from (September 2006 – to-date)

 Worked as part of a close-knit team resolving customers' queries
 As a call centre representative & System Support Network Engineer my work includes:
o Liaison between our principal office in UK & USA and the regional offices in Islamabad.
o Maintaining USA data base of calls.
 Network Troubleshooting of TCP/IP, Wireless Network.
 IT System Support Engineers & Knowledge of Citrix online Remote Access Soft ware.
 Supervision of Tech Education of students.
 Network Engineering covering the field of IT Training & networks.

(INTEL) Computer Company. (March 2006 –August 2006)
 Keeping close look on team
 Gave IT training to students.
 Worked in INTEL as a Resource Person (March 2006 –August 2006) conducting “IT Training” in various Government schools of Punjab.

Dennis high school computer center (RWP) (April 2002 – September 2002)

 As in-charge of the setup, keep liaison between the student & teacher.
 Ensure training and objectives dissemination of the promised level provided to the target audience.
 Worked in Dennis High School as a supervisor (April 2002 – September 2002) covering the fields of account & marketing.
SND American Store in (NYK) (March 2001 – August 2001)

 Supervision of sales materialization to achieve the targets.
 Keeping close watch on competition advancement in terms of man, machines and market share.
 Have worked in SND as a sale man (March 2001 – August 2001) covering the fields of sale & marketing.


 Standard level of knowledge in modern means of communication and can work on Ms Office, Windows 2000, & XP, Vista, Networking, Troubleshooting of TCP/IP, Wireless Network MCSE


 Strong team orientation and ability to work effectively in collaboration with diverse groups of people
 Dedicated and hard working
 Team player
 Proven ability to implement effective policies and procedures, enhance productivity and increase efficiency.
 Enjoy performing administrative duties.
 IT being my passion enjoy exploring it more

• Graduation (BSc)
• F.A - Rawalpindi Board.
• Matriculation - Federal Board.


 (A+ Computer hardware) Course from Super-tech Islamabad,
 (Pre-ICS) from NICON Institute Islamabad.
 (MCSE) 2003 Course from Corvit Institute Islamabad.
 (CCNA) Certifications Course from Corvit Institute Islamabad. (In process)


 English. (Fluent)
 Urdu.
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